Support

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For AIMRA MONEY Transaction Related Issues

Level 1: 
You can go to aimramoney.com, select COMPLAINTS followed by the particular of transaction in which you are facing the issue to submit your query. You can also call us on our 9:30 AM to 6:30 PM helpline number: 1800-120-661100 to help resolve your query.
Level 2: If you are not satisfied with Level 1 resolution, please write to: Nodal Officer*, Customer Grievance, dheeraj@aimramoney.com.
Level 3: If you are not satisfied with Level 2 escalation, please write to: Grievance Officer*, Customer Grievance, md@aimramoney.com.

For Other Queries Related to AIMRA MONEY

Level 1: 
You can also call us on our 9:30 AM to 6:30 PM helpline number: 1800-120-661100 to help resolve your query.
Level 2: If you are not satisfied with Level 1 resolution, please write to: Nodal Officer*, Customer Grievance, dheeraj@aimramoney.com.
Level 3: If you are not satisfied with Level 2 escalation, please write to: Grievance Officer*, Customer Grievance, md@aimramoney.com.


Note:

We recommend that customer sends us a query by logging in his AIMRA MONEY account and using the ‘COMPLAINTS’ section. It is also recommended that the customer writes his complaint reference number provided by our customer care team in all further communication with us regarding a particular issue. This enables us to get more details about the customer and the query quickly and helps to resolve the query faster.

Estimated time taken to address your queries, concerns, complaints

Suitable timelines have been set for every complaint depending upon the investigations which would be involved in resolving the same. Here are the estimated timelines at various levels of queries/escalations/ grievances 
First response to a user’s query/ concern – 24 hrs 
Follow-up queries – 48 hrs 
Concern raised to Nodal officer – 15 days
Concern raised to grievances officer – 15 days 
IMPS/NEFT to user’s bank account – 60 days 
*Users are requested to raise the concern to next level only if they do not get a resolution within the time frame mentioned above. This will help us in resolving your concern in a smoother way.

For further assistance please call

Mr. Shailesh Dutt (Mob.: 8586000071)
Mr. Dheeraj Sharma (Mob.: 9971005956)
Mr. Vikas (Mob.: 9716284091)